WARRANTY/RETURNS
WARRANTY/RETURNS
Eligibility
This warranty is applicable exclusively to brand-new Soul Forged wheels purchased either directly from Soul Forged or through an authorized Soul Forged distributor and is only valid for the original retail buyer ("you" or "purchaser"). The warranty is non-transferable and immediately becomes void if the wheel is sold or otherwise transferred to another party. In accordance with the applicable laws of the state where the wheels were bought, this limited warranty specifies your rights and limits Soul Forged’s liability concerning all warranty claims.
Soul Forged retains the right to reject any warranty claim if it is deemed, at our sole discretion, to be false, incomplete, or inaccurate, or if the eligibility criteria have not been fully met. All warranty claims must be submitted online at Soul Forged Warranty Request to receive a return merchandise authorization (RMA) number. Claims submitted via phone or email will not be accepted. Products must not be returned for warranty claims without an authorized RMA number. Distributors are not permitted to submit warranty claims on behalf of purchasers. Proof of purchase, such as the original invoice, may be required. The defective product must be returned before a replacement is shipped. To expedite the process, you may opt to purchase a new wheel at full price and receive a refund upon the return of the defective product. A refund will not be issued if the exchanged product is not returned. RMAs are valid for up to 45 days from issuance. If the wheel is not returned within this period, a new RMA must be requested. If a replacement wheel was purchased prior to the return of the defective wheel, the defective wheel must be received within 30 days of receiving the RMA number, or no refund will be issued. Wheels received between 30 and 45 days after the RMA number is issued will be eligible for store credit only. Returns cannot be accepted beyond 45 days without obtaining a new RMA.
Replacement wheels must match the original specifications, including design, diameter, width, offset, profile, bolt pattern, and finish. While part numbers may vary due to minor revisions, the replacement must adhere to these specifications. Wheels that have been modified, including changes to offset, center bore, barrel width, or finish, are not covered by this warranty.
If a wheel becomes discontinued, a store credit will be issued equivalent to the original purchase price, up to the MSRP, which can be used towards a currently available wheel. No additional credit will be given for selecting a lower-value wheel. To address design and fitment differences, the warranty holder has the option to purchase one to three additional wheels at a 25% discount from MSRP, applicable only when the original wheel is discontinued.
For out-of-stock wheels, replacements will be treated as backordered if fulfillment is expected within 120 days. If new stock is not anticipated within this timeframe, the claim will be processed as a discontinued item unless the applicant agrees to an extended wait.
Used, blemished, or "b-stock" wheels sold through discounted group buys are not covered under this warranty unless explicitly stated otherwise.
Soul Forged will cover the cost of standard ground shipping for warranty claims within the contiguous 48 US states. Replacement wheels will be shipped via ground transport. Expedited shipping costs are not covered. International customers, as well as those in Alaska and Hawaii, will have the cost of replacement unit freight covered by Soul Forged, but will be responsible for returning the defective unit. International customers are also liable for any additional fees, such as customs and brokerage charges.
Structural Warranty
Soul Forged warrants that its wheels will be free from structural defects in material or workmanship under normal and reasonable use when properly installed. We will, at no charge, repair or replace any wheel that fails during this warranty period due to such defects.
This warranty covers factory defects, including machining errors or material faults resulting in cracked rims, misaligned center bores, out-of-round rims, or visible blemishes from improper machining.
Damage from improper fitment, mishandling during transit, damage from tire mounting equipment, or impact from road hazards is not covered. Rim cracks or bends resulting from impacts are not covered. Wheels will be inspected upon receipt, and any evidence of impact damage that could cause failure will void the warranty, with the wheel returned at the customer’s expense.
Follow Soul Forged Wheel Installation Guidelines to maintain warranty coverage. Costs for rebalancing, match mounting, and vehicle inspection are the purchaser’s responsibility. Soul Forged will only cover replacement costs and remounting/balancing fees up to $50 per wheel, with a valid service invoice required. Other costs, such as vehicle damage or travel expenses, are not covered.
It is the purchaser's responsibility to ensure that the wheels fit correctly and do not cause damage to the vehicle. Fitment recommendations do not guarantee a trouble-free fit. Modifications, including spacers, fender rolling, or alignment adjustments, may be necessary, and occasional rubbing is considered normal.
Finish Warranty: One Year
Soul Forged guarantees that wheel finishes will not peel or lift for one year from the date of purchase. We will repair or replace any wheel with finish defects due to material or workmanship failures within this period.
Inspect wheels before tire installation or vehicle use. Damage from installation, wear and tear, or misuse (e.g., curbing, off-roading) is not covered. Paint chips, dust, or minor imperfections are considered normal, while significant defects in visible areas will be covered.
Replacement for Damaged Wheels
If a wheel is damaged due to road hazards, accidents, or other non-warranty-related causes, Soul Forged offers a replacement for the damaged wheel at 50% of the current MSRP. This offer applies only to the original purchaser and is non-transferable. To ensure safety, the damaged wheel must either be returned to Soul Forged or, alternatively, the purchaser may provide photographic evidence of the wheel being permanently destroyed by drilling a large hole in the center of the barrel. No replacement will be issued until the damaged wheel has either been returned or verified as destroyed. The purchaser is responsible for any shipping costs associated with the return and delivery of the replacement wheel.
Disclaimer
To the maximum extent allowed by law, Soul Forged’s limited structural and finish warranties are the sole express warranties provided and replace all other warranties, express or implied. All implied warranties, including those of merchantability or fitness for a particular purpose, are disclaimed.
Soul Forged is not liable for incidental, consequential, or special damages resulting from warranty breaches or use of Soul Forged products. The sole remedy for warranty claims is repair or replacement of the defective wheel.
Warranty Claim Processing
Warranty claims must be submitted via our online form. Soul Forged typically requires 3 business days to respond to a warranty request, though this timeframe may extend based on customer response time. If eligibility requirements are met, and all necessary information is provided, an RMA will be issued. Rejected claims will be communicated after review. Returned wheels will be inspected for eligibility, and if not covered, will be returned at the sender’s expense.